We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.
All customers receive a shipping confirmation e-mail when their order ships, which includes the UPS tracking number. To track your package, go to the link below, enter your tracking number, and press the "track" button to get shipment details. https://www.ups.com/WebTracking/track?loc=en_us
Please allow up to 7 business days for order processing and verification, and an additional 10 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.
We ship all domestic orders via United Parcel Service. International orders via DHL.
Please visit the MY ORDER page on our website to submit any questions regarding your order. We will try our best to reply to your question(s) within 48 hours.
We do not accept payments by check, and PayPal is not presently supported on KAWSONE.com. We currently accept Visa or Mastercard payments only.
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
KAWSONE accepts orders from the United States and select International Countries list below: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom. Note that some releases if stated, will be limited to the domestic US.
We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.
We do not sell wholesale.
All packaging is just a protection against damage. We cannot replace or repair any damaged packaging.